Terms of Service

Last updated: 31 July 2026

The Short Version

Here's what this means for you, before the full detail below:

  • These terms cover buying from our Site (Ireland, EUR) from Rémy Vilna, trading as Clover Pets (SIRET 107 696 106 00015, Paris, France).
  • Orders are confirmed by email; prices are shown in EUR at checkout and payment is processed securely via Shopify.
  • As an EU consumer, you have a 14-day legal right to withdraw from your purchase — and Clover Pets' own returns policy gives you even more time (30 days).
  • All products carry a 2-year legal guarantee against faults or non-conformity, on top of our own returns policy.
  • Our liability is limited to what you paid for your order, except where the law says otherwise — and any dispute can be raised with us directly, or through Irish consumer dispute resolution channels.

1. Introduction

These Terms of Service ("Terms") govern your use of our website (the "Site") and any purchase you make from us. By accessing the Site or placing an order, you agree to be bound by these Terms.

Seller identification:

  • Trading name: Clover Pets
  • Legal business name: Rémy Vilna (trading as Clover Pets)
  • Registered address: 173 Rue de Courcelles, 75017 Paris, France
  • Business registration number: SIRET 107 696 106 00015 (France)
  • Contact email: hello@cloverpets.ie

Clover Pets sells dog and cat accessories online and ships to customers in Ireland. We have no physical retail store; email is our sole contact channel.

2. Eligibility and Use of the Site

You must be at least 18 years old, or have the involvement of a parent/guardian, to place an order on the Site. You agree to use the Site only for lawful purposes and to provide accurate information when creating an account or placing an order.

We may suspend or terminate access to the Site for any user who misuses it, attempts fraud, or violates these Terms.

3. Products and Pricing

  • All products are described as accurately as possible, but slight variations in colour, packaging, or minor design details may occur due to supplier updates.
  • All prices on the Site are displayed in Euro (EUR) and are the prices applicable at the time of checkout. As Clover Pets currently trades under France's VAT exemption threshold ("franchise en base"), no VAT is added to the displayed price. If our VAT status changes, we will update our prices and this policy accordingly.
  • We reserve the right to change prices at any time before an order is placed. The price you pay is the price confirmed at checkout for your order.
  • Shipping costs are shown separately at checkout and are described in full in our Shipping Policy.

4. Order Acceptance and Contract Formation

Placing an order on the Site is an offer to purchase. A contract between you and Rémy Vilna (trading as Clover Pets) is only formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order, including in cases of:

  • Product unavailability or supplier stock issues;
  • Pricing or listing errors; or
  • Suspected fraud or a breach of these Terms.

If we cancel an order after payment has been taken, you will receive a full refund to your original payment method.

5. Payment

All payments are processed securely through Shopify's checkout system (Shopify Payments). Clover Pets does not directly collect, process, or store your full payment card details. Your payment information is handled subject to the relevant payment processor's own terms and security standards.

6. Shipping and Delivery

Shipping methods, dispatch times, delivery estimates, and costs are set out in full in our Shipping Policy. By placing an order, you acknowledge that delivery timeframes may vary depending on whether an item ships from an EU or non-EU (Asia) warehouse.

7. Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer purchasing from Ireland or another EU/EEA member state, you have a statutory right to withdraw from your purchase, under the Consumer Rights Directive (2011/83/EU) as implemented in Ireland, including under the Irish Consumer Rights Act 2022 (referred to below as the "Right of Withdrawal"). This right exists independently of, and in addition to, Clover Pets' own 30-day returns policy described in our Refund & Returns Policy, which offers more generous terms than the legal minimum in most cases.

Withdrawal period

You have the right to withdraw from your purchase within 14 days of the day you (or a person you nominate) receives the goods, without giving any reason.

How to withdraw

To exercise your right of withdrawal, you must inform us of your decision by a clear statement, for example by email to hello@cloverpets.ie, before the 14-day period expires. Please include your order number.

Effect of withdrawal

If you withdraw from the contract within this period, we will reimburse all payments received from you, including standard delivery costs (excluding any extra cost if you chose a delivery method other than our standard, least expensive option), without undue delay and, in any event, not later than 14 days from the day we are informed of your decision to withdraw.

Timing and method of reimbursement

We will make the reimbursement using the same means of payment you used for the original transaction, unless expressly agreed otherwise, and without any fees for such reimbursement.

Withholding reimbursement pending return

As a general legal rule under the Right of Withdrawal, a trader may withhold reimbursement until it has received the goods back, or until the consumer has supplied evidence of having sent the goods back, whichever is earlier — unless the trader has offered to collect the goods itself, or waives the requirement for the consumer to return the goods. In practice, for most orders, Clover Pets waives the requirement to physically return low-value items (see our Refund & Returns Policy for full details), meaning reimbursement is processed without waiting for a physical return in those cases. Where an item does need to be returned, standard withdrawal rules apply as described above and in our Refund & Returns Policy.

Condition of goods

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions

The right of withdrawal may not apply to certain goods where permitted by law, such as sealed goods unsealed after delivery which are not suitable for return for health or hygiene reasons, or goods made to your specifications or clearly personalised.

8. Statutory Conformity and Legal Guarantee

In addition to the Right of Withdrawal, all goods sold by Clover Pets to consumers in Ireland benefit from statutory conformity rights under Irish and EU consumer law, including the Irish Consumer Rights Act 2022 (which implements the EU Sale of Goods Directive (EU) 2019/771).

Under these rights:

  • Goods must conform to the contract, be of satisfactory quality, fit for purpose, and as described.
  • A minimum legal guarantee period of 2 years from delivery applies, during which you may be entitled to a repair, replacement, price reduction, or termination of the contract if goods are found not to conform to the contract, subject to the conditions set out in law.
  • These statutory rights exist regardless of, and are not reduced by, any goodwill or discretionary practices described in our Refund & Returns Policy.

To make a claim under this guarantee, contact hello@cloverpets.ie with your order number and a description (and photos, where relevant) of the issue.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Clover Pets' total liability arising out of or in connection with any order shall not exceed the total price paid for the products giving rise to the claim.
  • We are not liable for indirect, incidental, or consequential losses, including loss of profit or data, arising from use of the Site or products, except where such liability cannot be excluded under Irish or EU law (for example, liability for death or personal injury caused by negligence, or liability that cannot be limited under consumer protection law).
  • Nothing in these Terms excludes or limits any statutory rights that cannot lawfully be excluded, including your rights under the Right of Withdrawal and statutory conformity guarantee described above.

10. Intellectual Property

All content on the Site, including text, graphics, logos, and the Clover Pets name and branding, is owned by or licensed to Rémy Vilna (trading as Clover Pets) and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.

11. Complaints Handling

If you have a complaint about an order, a product, or your experience with Clover Pets, please email hello@cloverpets.ie with your order number and details of your concern. We aim to acknowledge complaints promptly and work with you to reach a fair resolution.

12. Alternative Dispute Resolution

If we are unable to resolve a complaint directly, you may be entitled to refer certain consumer disputes to an appropriate Alternative Dispute Resolution (ADR) body under the Irish and EU ADR framework for consumer disputes. Note that the European Commission's former Online Dispute Resolution (ODR) platform was discontinued and is no longer operational; details of currently available consumer ADR options in Ireland can be found via the Competition and Consumer Protection Commission (ccpc.ie) or the relevant sectoral ADR body. This does not affect your right to bring a claim through the Irish courts.

13. Governing Law and Jurisdiction

These Terms, and any dispute arising from your use of the Site or a purchase from Clover Pets, are intended to be governed by the laws of Ireland, on the basis that Ireland is Clover Pets' target market for sales. Rémy Vilna (trading as Clover Pets) is registered in France as an entrepreneur individuel (SIRET 107 696 106 00015);

If you are a consumer, nothing in this clause deprives you of the protection of any mandatory consumer protection provisions of the country in which you are resident.

14. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time you place an order will apply to that order. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

15. Contact

Email: hello@cloverpets.ie
Rémy Vilna (trading as Clover Pets), 173 Rue de Courcelles, 75017 Paris, France