FAQ

Frequently Asked Questions

Everything you need to know about your Clover Pets order — from finding the right fit for your dog to caring for your new gear. Can't find what you're looking for? Our team is always happy to help.

What are your products made from?

It depends on the product — our grooming tools use food-safe silicone and stainless steel, our harnesses and leads use durable nylon webbing with reflective stitching for visibility, and our calming vest uses a breathable, stretch fabric blend. Every product page lists the exact materials under the description.

How do I choose the right size?

For sized items like the Anxiety Calming Vest, check the size guide in the product description before ordering — it's based on your dog's chest measurement, not their breed or weight alone, since that's the most reliable fit indicator. If your dog measures between two sizes, we generally recommend sizing up for comfortable, all-day wear.

Can I personalise the No-Pull Harness?

Yes — the Personalised No-Pull Harness lets you add your dog's name (up to 12 characters) to the reflective patch, plus an optional contact number, right from the product page before adding it to your cart.

Do you offer multi-packs?

Several of our best-sellers — including the Bath Brush, Treat Pouch, Water Bottle, Self-Cleaning Brush and LED Collar — are available as discounted 2-pack or 3-pack bundles directly on the product page, so you can stock up or grab a spare at a lower price per unit.

Is shipping really free?

Yes — delivery is free on every order to Ireland, with no minimum spend required.

How long does delivery take?

Orders are processed and dispatched within 1–2 business days. From there, delivery to Ireland typically takes 5–10 business days for items shipped from an EU warehouse, or 7–15 business days (up to 20 during peak periods) for items shipped from our partner warehouses in Asia. These timeframes are estimates, not guarantees — actual delivery can be affected by customs processing, courier delays, or other events outside our control. For full details, see our Shipping Policy.

Can I return my order?

Of course. We want you to be happy with your purchase, which is why we offer a 30-day, no-hassle change-of-mind return policy in addition to your statutory rights. Full details are in our Returns Policy.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also check its progress any time on our Track My Order page.

Still have questions?

We'd love to help — reach out to our team at hello@cloverpets.ie and we'll typically respond within 24 hours.