Shipping Policy

1. Order Processing Time

Every order placed on our website is processed and dispatched by our fulfillment partners within 1–2 business days of order confirmation. Processing time refers to the time needed to prepare and hand off your order for shipment — it is separate from the delivery transit time described below.

Orders placed on weekends or Irish public holidays are processed on the next business day.

2. Delivery Estimates

Clover Pets works with fulfillment partners operating from both EU warehouses and warehouses in Asia (via CJ Dropshipping), depending on the specific product. Delivery times to Ireland vary accordingly:

Items shipped from an EU warehouse: approximately 5–10 business days from dispatch.
Items shipped from an Asia warehouse: approximately 7–15 business days from dispatch, and up to approximately 20 business days during peak periods (e.g. Christmas, Black Friday/Cyber Monday, or other high-volume seasons).

The warehouse origin and estimated delivery window for each product are shown on the product page and/or at checkout where available. If your order contains items from multiple warehouses, they may arrive separately, in separate packages, at different times.

These are estimates, not guarantees, as delivery can be affected by customs processing, courier network delays, weather, or other events outside our control.

3. Shipping Costs

Standard shipping is free on every order shipped to Ireland, with no minimum spend required.
All shipping costs are displayed in Euro (EUR) and confirmed at checkout prior to payment.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available. You can use this to follow your parcel's progress with the relevant courier. If your tracking information has not updated for several days, this does not necessarily mean your order is lost — international shipments can occasionally show gaps in tracking, particularly during customs clearance. If you're concerned, contact us at hello@cloverpets.ie with your order number and we will look into it.

5. Customs and Duties

For consumer deliveries within the EU, including to Ireland, orders should generally not incur additional customs duties or import charges for you as the buyer, provided applicable import VAT and duties are correctly accounted for at the point of sale under EU import schemes such as the Import One-Stop Shop (IOSS) for eligible low-value consignments from outside the EU.

6. Delayed or Lost Packages

If your order has not arrived within the estimated delivery window described above:

First, check the tracking information provided in your shipping confirmation email.
If tracking shows no movement for an extended period, or the estimated delivery window has clearly passed, email us at hello@cloverpets.ie with your order number.
We will investigate with our fulfillment partner and courier, and respond to you with an update as soon as possible.
If your package is confirmed lost or has significantly exceeded the delivery window without resolution, we will offer you a replacement or a full refund, in line with our Refund & Returns Policy.

We aim to acknowledge all shipping enquiries promptly and will keep you updated until your issue is resolved.

7. Incorrect Delivery Address

Please ensure your delivery address is entered correctly at checkout. If you notice an error after placing your order, contact us immediately at hello@cloverpets.ie — we will do our best to correct it before dispatch, but we cannot guarantee changes once an order has been processed or handed to a courier. Clover Pets is not responsible for orders that cannot be delivered due to an incorrect address provided by the customer, though we will always try to help resolve the situation where possible.

8. Contact Us

For any questions about shipping, tracking, or delivery, contact us at:

Email: hello@cloverpets.ie Rémy Vilna (trading as Clover Pets), 173 Rue de Courcelles, 75017 Paris, France

Last updated: 26 July 2026